Prominent photography service suddenly closes, attorney general investigating
UPDATE: Fargo Attorney Tim O’Keeffe of O’Keeffe O’Brien Lyson Attorneys released the following statement on behalf of his client Jack Glasser, the owner of Glasser Images:
“Jack Glasser, owner of Glasser Images says he understands what people may be feeling who had arranged for his firm to capture their wedding day memories with photographs and video, capturing family and wedding activities,” O’Keeffe wrote.
“We’ve been in business for 16 years and up until Covid-19 hit, we were successful and growing, but then things drastically changed for the worse,” said Glasser. “We pivoted and made changes, but simply couldn’t keep up with our ongoing costs, debt repayment, salaries, rent and other business expenses. These factors have caused irreparable damage to the business and has forced us to make this decision rapidly. Closing our doors is extremely heart wrenching for me.”
“Glasser Images, based in Bismarck, ND, has long been providing photography services regionally to customers in North Dakota, South Dakota, Minnesota and Colorado. Glasser Images had 150 employees and subcontractors before closing its doors Thursday, October 7th,” O’Keeffe said.
BISMARCK, N.D. (KVRR) – The North Dakota Attorney General’s Office is investigating dozens of complaints about a Bismarck photography service that suddenly closed, and left its customers with no way to obtain refunds.
In a statement on social media, Glasser Images said due to closing, “we will not be able to work with you as scheduled in October, 2021.”
The company also wrote “if there is anything paid, we will not be able to provide any refunds. For this, we cannot apologize enough.”
Spokeswoman Liz Brocker says the attorney general’s Office of Consumer Protection is investigating more than 50 complaints about Glasser Images. “We have received numerous complaint forms already today,” Brocker wrote in an email to KVRR News.
The company’s announcement instructed customers with questions to contact Bismarck attorney Jonathan Sanstead. But Sandstead responded in an email, saying he no longer represents Glasser Images.
“As a result of a conflict that was discovered last night, I will not be representing Glasser Images in regards to this matter. I am not currently aware of who will be representing Glasser Images or the next steps to be taken by Glasser Images as far as the winding up of its business.”
According to the company’s website, Glasser Images employed more than 60 people and provided photography services in several states.