CUSTOMER SERVICE

Slumberland Furniture employee goes the extra mile to keep customer safe

Brianna Normand called paramedics to the home of a customer after a phone call indicated the woman was having a stroke.

WEST FARGO, N.D. — September 14th was just another day on the job for Brianna Normand as a sales associate at Slumberland Furniture in West Fargo. That is until a phone call with a customer looking to buy a recliner for her husband sounded anything but normal. “It sounded like she was flustered at first,” remembered Normand. “She had hung…

NDSU Brings New Bison Gear To The Bookstore

The store brought in championship gear to celebrate the Bison's 8th F-C-S Championship

FARGO, N.D.-  At the store, you will be able to find anything from t-shirts and sweaters to hoodies and hats. The store is also expecting a new shipment that will include glasses, banners, coins and embroidered jackets. They say items have been selling pretty quickly. “Definitely the locker room hats and tees, the Bison dynasty shirts, and once we get…

NDDOT Launches Plan to Improve Driver’s License Services

"Drive ND" consists of renovating and expanding various driver's license operations.

FARGO, N.D.-The North Dakota Department of Transportation has announced a plan to improve customer service and wait times at driver’s license offices. The plan, called “Drive ND,” consists of renovating and expanding various driver’s license operations over the next few months. “Drive ND” focuses on seven key steps: increase staff numbers in Fargo, Bismarck and Williston, expand REAL ID Saturdays,…

Fargo Jet Center Named Top Aviation Service Company

The Center landed in the top five percent of all businesses

FARGO, N.D. — The Fargo Jet Center has been ranked one of the top aviation service companies in the world. The ranking is based on a survey from the publication Aviation International News. The survey asked people to rate fixed–based operators in categories including flight line service, amenities, and customer service. Fargo Jet Center’s overall score was 4.69 out of…

Grocery Store Fires Robot Worker for Lack of Customer Service

Fabio was pre-programmed with directions to SKUs to be able to direct people in the store, tell jokes and interact with humans

INTERNATIONAL — While it’s true robots are taking over a lot of human jobs in the working world, it’s apparent they’ve still got some work to do when it comes to customer service. A Pepper robot named Fabio was recently given his rolling papers from a Scottish grocery store after he failed at…well…being human. Fabio was pre-programmed with directions to…